Placing Your Order

Placing Your Order

We make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often next day for in-stock items. During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in-stock and there are no problems with the payment verification.

When placing your order, please consider the following:

  • Orders must be placed online at www.fire-parts.ca
  • Business hours at Fire Parts are Monday to Friday 10:00 am to 4:00 pm Pacific time excluding holidays.
  • Fire Parts has no access to, or control over, any additional fees billed to the customer by the credit card company, bank, or merchant processor.
  • Our shipping cut-off time is 11:00am. Orders placed after 11:00 AM Pacific Standard Time will be shipped the next business day. Orders placed on a Saturday or Sunday will not be processed until Monday (excluding holidays). 
  • Allow 2 to 4 business days for standard ground shipping.
  • Fire-Parts is not responsible for delays incurred once the shipping company has the item.
  • **Through the months of March - September shipping will only occur on Monday, Wednesday, and Friday.

Please provide a street address for courier service as most couriers are unable to deliver to a PO box.



Ordering Guide

STEP ONE: Make sure you are on the correct website
We have a separate website for both our US and our Canadian customers.
For U.S. purchases, make sure you are on Fire-Parts.com

For Canadian purchases, make sure you are on Fire-Parts.ca

STEP TWO: Check that you are logged in

If you have an account, make sure you are logged in to the correct account.
This is especially important if you are part of our Authorized Dealer Program, as the dealer’s discount will not be applied unless you are on an account that has signed up for the program.

STEP THREE: Find your part(s)

Locate the parts you wish to purchase and add them to your cart

Watch this video for a guide on how to do this.

STEP FOUR: Check your cart

Make sure all items and item quantities are accurate. Read any shipping alerts that may appear at the top of the cart. This is one of the methods we use to notify our customers of possible delays due to holidays or other postal issues.

Read the Terms of Service. You must accept the Terms of Service by clicking on the checkbox in order to place an order.

(OPTIONAL): Enter applicable notes in the Customer Notes section

STEP FIVE: Checkout or Google Pay

If you will be paying via Google Pay, click the GPay button. Make sure your pop-up blocker is turned off as Google Pay will open in a new window and may be blocked.

If using any other payment method, click the “Checkout Button”

STEP SIX: Enter contact information and shipping address
If you have an account and are logged in, your information will automatically be entered. Double check that the contact information and shipping address is accurate for your current order. This is especially important if you have recently moved or are shipping to someone other than yourself.

 

Make sure your email is valid and will not block our shipping confirmation
After placing your order, your shipping confirmation will be sent to you via email. If the email provided is incorrect or invalid, your shipping confirmation will be unable to be delivered. If your email is correct but you are still having issues receiving our emails, you may also want to ensure that our Fire-Parts email has not been blocked by any spam filter or other process. You may also want to check your spam or junk mail folder to see if the email was moved there by your email program automatically. If the email is in your spam or junk folder, make sure to mark the email as “not spam” so that your email server can properly deliver your shipping confirmation in the future.

Make sure your shipping address is also valid
If your address is entered incorrectly we may have issues getting your package shipped to you, and your order may get sent to the wrong address or returned to sender.

If you are shipping to Canada, make sure that you are on Fire-Parts.ca
If you are shipping to the US, make sure that you are on Fire-Parts.com

You will be unable to select another country from the drop down menu if you are on the wrong site.

STEP SEVEN: Choose a shipping method

You will be able to choose between Canada Post and UPS options in Canada

You will be able to choose between USPS and UPS options in the USA

STEP EIGHT: Enter payment information
Enter your credit card information here. Double check that the card has not expired.

STEP NINE: Enter billing information

If your billing address is the same as your shipping address, select “Same as shipping address”. Otherwise, select “Use a different billing address” and enter the appropriate information.

STEP TEN: Submit your order


Dealers Discount

If you are part of our Authorized Dealer’s Program, your discounted pricing should show up on all product pages with the original price crossed out in orange next to it. In the cart, the dealer’s pricing will appear with the original price crossed out underneath it. Your dealer’s subtotal will be highlighted yellow with the original price crossed out above it.

If you are not seeing your dealer’s pricing, make sure you are logged into your dealer’s account on the correct website (Fire-Parts.com for the USA, Fire-Parts.ca for Canada). If you have just signed up for the Authorized Dealer’s Program, please allow up to 4 hours after you have been accepted for the prices to be accurately reflected on the website. Make sure to refresh all instances of the Fire-Parts webpage in order for the new pricing to show up. If the new pricing still does not show, try clearing your browser cache and relogging into the website. If the problem persists, please email support@fire-parts.com

Unable to Complete Purchase

If you are having issues accessing parts of our form, check that they are not being blocked by a pop-up blocker. Issues may also arise based on the browser you are using. Try using a different browser or clearing your browser cache if problems persist